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Your current progress: step 1 of 5 - Retrieve your details


Let's get started.

We just need a few details from you so that we can get you set up. If you've moved house recently and not told us yet, you'll need to register using the address that we hold on file for you at the moment. You can then change it online when you've completed the registration process and logged in.

Retrieve your details

My policy address is not in the UK
I want to use my BFPO (British Force Post Office) number
How we use your personal information

For a copy of our latest Data Protection Notice, please visit This details how and why we use your personal information (including any sensitive personal information), who we may share it with and your rights around your personal information. Alternatively, you can request a copy to be sent to you by writing to The Data Protection Officer, Customer Service Centre, Lancing, BN15 8GB.

Please note that we collect personal information from you that is necessary for us to either provide you with the product or service you've requested or to comply with statutory or contractual requirements. Unfortunately if you don't provide all of the information we require this may mean we are unable to provide our products and services to you.